MetaLingo · Recruiting and contact
School front desk and call center: incoming calls, student files and follow-up
An incoming call opens the student or prospect file; the front desk logs the outcome with a chip and keeps today's follow-ups with promised times in one queue.
The MetaLingo front desk and call center module is the school's front counter: caller identification, the student file with class, tuition and attendance at a glance, outcome logging with chips, a follow-up queue for new prospects, placement test booking, and connection to the school's phone system.
Interactive recreation
| Prospect | Reason | Promised | |
|---|---|---|---|
| Maryam Sadeghi | IELTS class | 10:30 | |
| Amir Hosseini | Placement | 11:00 | |
| Leila Rostami | Term tuition | 14:00 |
Log a follow-up.
What is inside
- Caller identification and file opening
- File at a glance: class, tuition, attendance, last call
- Outcome chips: enrolled, thinking, call back later
- Prospect follow-up queue with promised times
- Placement test and interview booking from the same call
- Connection to the school's phone system
On the phone
The front desk sees today's follow-up queue as cards on the phone; a large call button with three outcome chips beneath it, and Book placement in a bottom sheet.
| Prospect | Reason | Promised | |
|---|---|---|---|
| Maryam Sadeghi | IELTS class | 10:30 | |
| Amir Hosseini | Placement | 11:00 | |
| Leila Rostami | Term tuition | 14:00 |
Log a follow-up.
Topics on this page
- language school front desk
- school call center
- prospect follow-up
- student file
- placement test booking
- call logging
Questions we hear a lot
Any condition on calling a new prospect?
Someone who gave their number gets an ordinary front-desk call with no permission gate; SMS always opts out with «لغو ۱۱».
Is a phone system required?
No; without one the front desk types the number and the file opens. With one, it opens automatically.